Effective Date: January 2, 2024
Introduction
TecHelp Gh Ltd (“TecHelp”, “we”, “us”, or “our”) operates the Kwanso Shuttle mobile application (“App”). This Privacy Policy describes how we collect, use, and disclose your personal information when you use the App. Your privacy is important to us, and we are committed to protecting it.
Information We Collect
We collect two types of information through the App:
- Personal Information: This includes information that can be used to identify you, such as your name, phone number, email address, location data, and payment information. This information is collected when you create an account, request a ride, or use certain features of the App.
- Non-Personal Information: This includes information that cannot be used to identify you directly, such as device type, app usage data, and aggregate location data. This information is collected automatically when you use the App.
How We Use Information
We use the information we collect for the following purposes:
- To provide and improve the App and its features, such as matching you with drivers, processing payments, and sending you notifications.
- To personalize your experience, such as recommending drivers or locations based on your past use.
- To communicate with you, such as sending you service updates, promotional offers, and customer support messages.
- To analyze data for operational purposes, such as improving App performance and identifying trends.
- To comply with legal requirements, such as responding to court orders or subpoenas.
Information Sharing
We do not sell or share your personal information with third parties for marketing purposes. We may share your personal information with third-party service providers who help us operate the App, such as payment processors, mapping services, and cloud storage providers. These service providers are obligated to protect your information and are only allowed to use it for the specific purposes we authorize.
We may also disclose your personal information if required by law, such as to comply with a court order or subpoena, or to prevent fraud or abuse.
Data Retention
We will retain your personal information for as long as necessary to provide you with the services and to comply with applicable laws. We will then delete your personal information or de-identify it so that it can no longer be associated with you.
Your Choices
You have the following choices regarding your personal information:
- You can access and update your personal information in your App settings.
- You can control the collection of location data by changing your App settings or device settings.
- You can unsubscribe from marketing communications by clicking the “unsubscribe” link in any email we send you.
- You can request to delete your personal information by contacting us at [email protected].
Security
We take reasonable measures to secure your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
Children’s Privacy
The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the App. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].